If i find a lower price online, you will beat it by 10%?
Yes. It's our very simple price match policy. We'll not just match the competitor price, we'll beat it by 10%. If you find the exact same item (product and color) in stock on another website for a lower total price, we’ll beat that price by 10%!
The price match guarantee is for the entire order cost, including shipping, if our competitor’s site charges shipping. Example: www.xyzbags.com has a handbag for $100 and charges $10 shipping. Our site has the same handbag for $105. The total cost from the competitor would be $110 and from us, it would be $105. In this case the price match would not qualify as we are the lower total price. Alternatively, if www.xyzbags.com offered free shipping, their total cost would be $100. Therefore the price match would qualify and your price would be 10% less than $100 = $90.
Please note, free promotional items are not included in combination with a price matched order.
Generally, auction sites or Amazon do not qualify because these are not always authorized sellers. Please contact us with your question and competitor pricing and we will review it.
How to get the price match verified and adjusted:
Option 1: Email us directly at firstname.lastname@example.org with your price match information and we can then email you an e-invoice with your exact items and prices adjusted. You can pay the e-invoice directly with any major credit card or paypal.
Option 2. Order directly online. In the comments section during checkout, enter all the price match information. Our staff will review it and refund your order accordingly if it is verified. if it is not verified, we will contact you before proceeding with your order.
1. Do you have a bag on hold and now see it lower elsewhere? If the bag is still available for sale on our website, the price match policy would apply (after all, you could just cancel your order with us and re-place it, right?). If we are sold out of the bag (in other words, your held bag is the last one left), we would only match the price you have found it for but not beat it by an additional 10%.
2. Do you have other promotions you want to use? These promotions are always applied first. If after these promotions our price is lower, the price match would not apply. If the competitor price is still lower, our price match policy will apply. You would still keep the promotional items if still valid on future orders.
3. The bag must be in stock on the competitor website and it must be the exact same bag and color. In other words, if another site is only discounting the red style of the bag and not the black, only our red matching bag would qualify for the price match.
4. Do you have a bag on hold and want to apply the price match but don’t want to pay for the bag yet? In order to qualify for the price match and have us beat it by 10%, you would need to pay for your held bag while the competitor’s price is still available at the lower price.
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