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FAQ

If i find a lower price online, you will beat it by 10%?

Yes.  It's our very simple price match policy.  We'll not just match the competitor price, we'll beat it by 10%.  If you find the exact same item (product and color) in stock on another website for a lower total price, we’ll beat that price by 10%!

The price match guarantee is for the entire order cost, including shipping, if our competitor’s site charges shipping. Example: www.xyzbags.com has a handbag for $100 and charges $10 shipping. Our site has the same handbag for $105. The total cost from the competitor would be $110 and from us, it would be $105. In this case the price match would not qualify as we are the lower total price. Alternatively, if www.xyzbags.com offered free shipping, their total cost would be $100. Therefore the price match would qualify and your price would be 10% less than $100 = $90.

Please note, free promotional items are not included in combination with a price matched order.

Generally, auction sites or Amazon do not qualify because these are not always authorized sellers. Please contact us with your question and competitor pricing and we will review it.

How to get the price match verified and adjusted:

Option 1:  Email us directly at orders@materialgirlhandbags.com with your price match information and we can then email you an e-invoice with your exact items and prices adjusted. You can pay the e-invoice directly with any major credit card or paypal.

Option 2. Order directly online. In the comments section during checkout, enter all the price match information. Our staff will review it and refund your order accordingly if it is verified. if it is not verified, we will contact you before proceeding with your order.

Additional conditions:

1. Do you have a bag on hold and now see it lower elsewhere? If the bag is still available for sale on our website, the price match policy would apply (after all, you could just cancel your order with us and re-place it, right?). If we are sold out of the bag (in other words, your held bag is the last one left), we would only match the price you have found it for but not beat it by an additional 10%.

2. Do you have other promotions you want to use? These promotions are always applied first. If after these promotions our price is lower, the price match would not apply. If the competitor price is still lower, our price match policy will apply.  You would still keep the promotional items if still valid on future orders.

3. The bag must be in stock on the competitor website and it must be the exact same bag and color. In other words, if another site is only discounting the red style of the bag and not the black, only our red matching bag would qualify for the price match.

4. Do you have a bag on hold and want to apply the price match but don’t want to pay for the bag yet? In order to qualify for the price match and have us beat it by 10%, you would need to pay for your held bag while the competitor’s price is still available at the lower price.

What's your return policy?

If you are not completely satisfied, you may return your purchase for a refund. all domestic orders receive free return shipping.
 
1. All domestic orders receive free return shipping one time per order. Material Girl will email you a return postage label, pre-paid, for you to mail back to us at our cost. To receive your return label please email orders@materialgirlhandbags.com along with your full name, address, and list of items you are returning. Items returned any other way cannot be reimbursed. Your refund will be applied in the same manner payment was made.
 
2. Package items securely in the same manner in which you received them.
 
3. We cannot guarantee a refund if these policies are not met.
 
4. International returns will be refunded the full amount less our original international shipping costs.
 
5. Should more than 2 returns be made, Material Girl reserves the right to refund the original payment less our original shipping costs.
 
6. If you have any questions, please do not hesitate to email us at orders@materialgirlhandbags.com.

 

 

Is Material Girl part of a franchise?

No, Material Girl is not a franchise or part of a national chain. we are a privately owned business located in Omaha, Nebraska. As a single entity, we control the products we purchase and promotions we offer to our customers. This approach allows us to listen to the needs of our customers and give attention to those who patronize our company.

 

 

Do you offer gift wrap?

Yes and we hope you aren't upset that it is also free!  Due to customs requirements we can only gift wrap domestic orders.  Just let us know you'd like your item gift wrapped and we'll take it from there.  We are also happy to include a gift note at no additional cost.  Simply give us the words you'd like us to write and we promise to write nicely.